You should be able to solve most login issues by visiting
https://account.metartnetwork.com/password-reset/
If you are still having problems, contact Support, and we'll be glad to assist you.
If you are not writing us from the email address on the account, you will have to verify information before the login details are released to you. This is for the safety of your account, and we appreciate your understanding.
Did we answer your question? If not, please visit the Customer Support portal to contact us.