We take all matters involving content integrity very seriously. The following information outlines how we go about handling your reports. This sets out our Complaints Policy, which you agree to be bound by as a user of the MetArt Network family of websites.

This Complaints Policy is inclusive of and in addition to our standard Policies & Rules, to which you are also bound as a user of the MetArt Network family of websites. Please note, you do not need to be a user of the MetArt Network family of websites in order to submit a complaint, any concerned party may submit a properly formatted and substantive complaint as discussed below. 

When you submit a properly initiated and substantive complaint, it will be resolved within seven business days of our receipt of the complaint. Here "business days" are defined as any day which is not a Saturday, Sunday, or public holiday in the United States.

How to make a Complaint

If you wish to make a complaint about content appearing on the MetArt Network family of websites you may do so via our dedicated reporting tool found in the footer section of each of the MetArt Network family of websites or you may submit a report to support@metartnetwork.com - though please only submit one such report per instance in order for us to best process your issue. When submitting such a report, please include at minimum the following information:

  • The reason for your complaint.
  • The specific location or locations of the content in question. Please provide direct links where possible.
  • Some complaints may be made anonymously. However, others, such as a copyright claim, will require further information as part of your report. If necessary, please provide information including, at minimum:
    • Name
    • Email Address
    • Another other pertinent contact information as required by the nature of the complaint.
    • If necessary, evidence to support the claim you are making. 

Note: Do not submit more than one report per issue or occurrence. Multiple reports will complicate our efforts to properly research the matter and will not speed up our investigation and response.

Once we receive a complaint which includes all necessary information as detailed above or by the nature of the complaint, we will respond to the report within seven business days. We have a rigorous process in which a dedicated team reviews the reports which receive, this is discussed below.

How we handle Complaints

The manner in which we handle a complaint is directly dependent on the nature of the report we receive in addition to the amount of information was provided in that report. In general, where a report provides the necessary information for us to properly investigate the matter we shall proceed as follows:

  • We will take the steps that we determine to be appropriate to investigate your complaint.
  • As part of this process you may be contacted. We may ask for additional information, documentation, or other materials as made necessary by specific nature of the complaint. Your response will be necessary for the timely completion of our response.
  • We will conduct our investigation in good faith and within seven business days.
  • If, after our investigation is complete and you have, if necessary, provided all required follow-up information, we shall notify you of our decision and/or action via email using the contact information you provided, if any. 
    • The exact nature of our decision and/or action will depend on the nature of the complaint. The following examples are not exhaustive and are instead meant to showcase how a report may potentially be resolved.
      • If we determine that the content in question is improper, such as being unlawful, non-consensual, and infringement of copyright, or other such improper status, then the content shall be immediately removed. 
      • If we determine that the content in question is properly held and published, then the content shall remain in place. 
  • If, upon receipt of our decision and/or action you disagree with our determination, then you may, at your expense, retain the services of a neutral arbitration association which may forward a formal dispute on your behalf. 
  • This entire process shall operate in tandem with the Terms & Conditions which broadly apply to all MetArt Network websites.

Unjust or Abusive Complaints

Please note, that all information contained on this page is subject to a good faith standard, both on our part and yours. All individuals, regardless of status as a user of the MetArt Network family of websites, agree by submitting a report that they do so under good faith. This is a legally enforceable promise on your part. "Good faith" implies that you will not submit any complaint which you know to be unjustified, abusive, fraudulent, inaccurate, or otherwise made in bad faith. Repeatedly submitting reports based on the same issue or occurrence is a violation of the requirements of this Complaint Policy and may also be interpreted as acting in bad faith. If we, at our sole discretion, determine that you or an entity acting on your behalf have breached this policy by acting in bad faith, we may suspend or terminate any associated user accounts as well as seek full action against you to the extent allowed by law.