Our sites utilize a content delivery network (CDN). That means that rather than relying on a single location for servers, our pages and content are delivered to you from different locations. System software should determine which CDN will deliver content to you in the most efficient manner.
If you are experiencing consistently slow load times or download speeds on the site, please first try resetting your router/modem.
If the problem persists, you can manually switch CDNs to see if the Alternate Mirror provides faster speed.
To do that, log into the site, then select Options. The location of Options will vary dependent on the site. If you do not see the gear shown below, and can't find the Options setting, contact us, and we'll be glad to help.
When the Options pane expands, change the Download Mirror from Standard Mirror to Alternate Mirror. Click Set Options. You can change back to default settings at any time.
Did we answer your question? If not, please visit the Customer Support portal to contact us.