Our Customer Care Center was designed to give you easy access to the answers of frequently asked questions. Of course, our entire Support team remains dedicated to assisting you personally, on any issue.

Submitting Support Requests

If you've read through our knowledge base and still haven't found what you are looking for, or you simply prefer to contact us for assistance, please look in the upper right hand corner of any page on this site for the words "Contact Support".  Click that link, and a new page will open.  Select the icon you need support with, fill in the form and click Submit.

Viewing Submitted Requests

Over the years, we've learned that some free mail programs and ISPs filter out mail from us before it ever reaches your mail account.  That's left some of you understandably frustrated, as you weren't receiving our responses to Support inquiries that you had mailed in.  

This system changes that.  While emails will continue to go out when one of our Support staff responds to your requests, you can also login to view them online.  To do that, you'll need to do the following:

  • Click ''Contact Support'' in the top right hand corner of any page
  • Click the Sign In button in the upper right hand corner
  • If you don't have a Support account, sign up for one.  Please be sure to use a different password than you use to access the sites.  You will receive a verification email, so watch for that.  You can also sign in using Facebook or Google.
  • If you have recently sent in a Support request via email, you may already have an account.  Look for "Have you emailed us?  Get a password" in the lower left on the Login page.  Submit your email address, and password information will be sent to you.  
  • Once you have an account, sign in. Look for your username in the upper right hand corner.  Click ''Requests.'' This will allow you to view all submitted Support requests.

Navigating The Customer Care Center

Once you have logged in, you can return to the knowledge base sections at any time by clicking the MetArt logo at the top of the page.  You can also click the "MetArt Network Support" text links.

Managing Your Customer Care Center Profile

If you need to change your password or your email address for the Customer Care Center, you can do that by

  • Clicking your username in the upper right hand corner and selecting ''Profile.'' 
  • Manage your account
  • From here you can manage your profile, email and password
    Again, please help us keep your account information safe by using a different password to the one you use to access the membership sites.

    If you want to sign out of the Customer Care Center, you will find that option by selecting your username. 

Making Suggestions

If you have a suggestion for something that you feel would make this a better resource for all customers, we welcome your suggestions!  Whether it's technical support, or how to use a feature within the membership sites, we are here to help, and want to make your experience a smooth one so that your attention can focus on the stunning models within our sites.  Follow the same instructions for ''Managing Your Customer Care Center Profile''

Did we answer your question? If not, please visit the Customer Support portal to contact us.